operations improvement
Our experts can assess your processes and procedures (or create them if you don’t have any) and make improvements, streamline to combat issues or roadblocks and futureproof for succession planning to drastically improve your business operations.
Having done this for numerous companies, the cost savings and efficiency spikes alone are cause for celebration but it's in seeing the new systems adopted with full employee buy-in that is the cherry for us.
We’ve worked with private companies as well as major Government agencies and wholly understand the mechanisms of both.
Our Process
Meet with you virtually to discuss your requirements and review all current processes and procedures, discuss issues you’re experiencing and changes you want to make.
Run virtual workshops with relevant teams to discuss issues, roadblocks, further requirements etc.
Map revised processes and run further workshops with the relevant teams to review the changes.
Clean up and stylise the processes with your branding graphics, colours and fonts using Microsoft Visio and write the procedural documentation, creating PDFs of each for review and approval.
Post approval, we’ll run virtual workshops with relevant teams to train staff in the new process.
Provide you with all Microsoft Visio, Microsoft Word and Adobe PDF versions of all documents created.
achievements
- This leading Fire Service company used us to overhaul their filing systems which were all in hardcopy, instead transferring them to a SharePoint based system with fully automated forms instead of hard copy documents allowing for a measurable improvement in processing and FTE time management.
- A saving of $500,000 for a leading NZ electrical engineering company that had sought to bolster their current IT offering with three new IT systems and a new server farm. We reviewed how they were using their current systems and found that all the issues could be addressed by moving to a SharePoint based system which they were already paying for (through Office365) and reviewed how they were storing data to find 4TB of duplicated files, freeing up enough space that no additional servers were necessary.
- This government entity was using a host company in Wellington to look after both email and file storage. This meant repeated and consistent issues accessing files as the storage was not intended as a permanent solution and had a penchant to drop out for days on end. We reviewed the way they were utilising their current IT system and the issues surrounding Mac and PC incompatibilities within the office, moved the two PC employees to Mac and utilised the existing server to create the space needed to move their virtual file store away from the host company to their own offices to allow for faster draw-down with seamless transition.
- This government agency found it had departments duplicating work and creating their own processes in isolation. We worked with all teams to map out roles, responsibilities and tasks of all teams to create simplified, cross-agency processes and procedures which radicaly decreased duplication of effort and clarified roles and responsibilities so that teams could operate more effectively.
- This government agency was receiving thousands of written parliamentary questions each week which needed to be turned around within three days, putting strain on workloads, staff morale and generally wasting a lot of time. We discovered these questions were essentially the same few questions for each of the agency's projects and designed a process, procedure and document to proactively release the information to the public on a monthly basis, allowing the business to use the process to collect and report this information with a longer lead time (one month) and with more accuracy and consistency, resulting in a 97% decrease in written parliamentary questions received.
*Some restrictions will apply. Hourly rate is exclusive of disbursements - i.e. GST, postage and packaging, courier fees or phone calls, vehicle mileage, travel time, car parking, consumables (USB drives/ HDD etc.), printing, photocopying or binding consumables. Full payment is due within seven (7) working days of invoice date by online banking or credit card. Overdue invoices will incur a late payment fee. A surcharge will apply on public holidays. Minimum charge for hourly rate projects is one (1) hour.